Privacy Policy

ON-DMAND Privacy Policy

ON-DMAND Estate Stewardship (“we,” “our,” or “us”) values the protection of your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, inquire about our services, or become a client.

We comply with applicable data protection laws to ensure your information is handled with the highest level of discretion and security.

1. What is Personal Data?

Personal data refers to any information that can identify you as an individual, such as your name, contact details, property address, and financial information related to your service plan.

2. Information We Collect

We process personal data for the following purposes:

A. Website Visitors & Inquiries

  • Purpose: To answer questions, process service requests, and provide consultations.
  • Data Collected: Name, email address, phone number, and any details you provide about your property.
  • Legal Basis:Our legitimate interest in responding to your inquiries.

B. Clients (Estate Owners)

  • Purpose: To execute our stewardship agreement, conduct inspections, and manage your estate.
  • Data Collected: Property address, access codes/keys (secured protocols), emergency contact info, vendor details, and billing information.
  • Legal Basis: Performance of a contract.

C. Professional Partners & Advisors

  • Purpose: To collaborate with estate attorneys, wealth managers, and family offices.
  • Data Collected: Name, firm name, professional contact details.

3. How We Use Your Data

  • Property Stewardship: To perform scheduled inspections and provide photo-documented reports.
  • Vendor Management : To coordinate with trusted third-party service providers (e.g., landscaping, repairs) on your behalf.
  • Communication: To send updates, alerts regarding your property, and our newsletter (if opted-in).
  • Security: To maintain strict access logs and ensure your estate’s privacy.

4. Data Sharing & Disclosure

ON-DMAND does not sell, trade, or rent your personal data. We only share information in the following limited cases:

  • Authorized Vendors:To perform scheduled inspections and provide photo-documented reports.
  • Legal Advisors: We may share data with your designated wealth managers or attorneys as part of your estate plan.
  • Legal Requirements: If required by Georgia law or government agencies to protect our legal rights or comply with a judicial proceeding.
  • Security: To maintain strict access logs and ensure your estate’s privacy.

5. Data Security

As a firm focused on high-value estates ($1M–$10M+), we take security seriously.

  • Physical & Digital Protection::We use encrypted communication and secure storage for all client files and access protocols.
  • Confidentiality: All ON-DMAND team members sign strict non-disclosure agreements (NDAs) to protect your privacy.

6. Data Retention

We keep your personal data for as long as your account is active or as required by Georgia law for accounting and legal purposes. Upon termination of service, sensitive access data (like gate codes or keys) is immediately deleted or returned.

7. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Ask us to correct inaccurate information.
  • Deletion: Request that we delete your data (subject to legal retention requirements).
  • Object: Opt-out of marketing communications at any time.

To exercise these rights, please email us at info@on-dmand.com.

8. Cookies & Analytics

Our website uses basic cookies to improve user experience and analyze traffic. You can manage your cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact Bo Hairston and the ON-DMAND team: